Frequently Asked Questions
Everything you need to know about Local Reputation Tool, our plans, review requests, and getting started.
Yes. You can start your 14-day free trial without entering any payment information. If you decide Local Reputation Tool is right for your business, you can choose a paid plan before the trial ends. If not, you won't be charged.
If you haven't selected a paid plan, your account will no longer have access to the paid service. You can choose a plan whenever you're ready to continue.
Yes. There are no long-term contracts. You can cancel your subscription at any time.
Local Reputation Tool can monitor reviews across 80+ review sites, including major platforms such as Google, Facebook, Yelp, Trustpilot, TripAdvisor, Yellow Pages, and many more. Review monitoring is included with every plan.
Yes. Starter includes a review collection form, shareable review link, QR code, review monitoring, notifications, weekly reporting, and a website review widget. You can share your link or QR code anywhere you interact with customers. Automated email review campaigns begin with the Growth plan.
Growth and Premium customers can send review-request campaigns by email and create automatic follow-up sequences. You can also connect tools such as Jobber, Square, WooCommerce, Google Sheets, and dozens of other apps so a review request can be triggered after a completed job, purchase, or other customer interaction.
Each review-request campaign email sent to a customer counts as one campaign email send. Follow-up emails also count individually. For example, an initial review request followed by three reminder emails uses four campaign email sends. Growth includes 1,000 sends per month, while Premium includes 5,000 sends per month.
No problem. Growth and Premium customers can add additional blocks of 1,000 campaign email sends for $10 per month. This gives growing businesses additional capacity without requiring them to change plans just because they need more email volume.
No. Your campaign email allowance is for emails sent as part of customer review-request campaigns. Normal service emails such as review notifications, account messages, and scheduled reputation reports do not count against your campaign email allowance.
Yes. Every plan includes one business location. Additional locations are $19 per month each on Starter and $29 per month each on Growth and Premium. This lets you manage multiple branches or locations from the same account.
Campaign email allowances and other account-level limits are shared across the locations on your subscription. For example, a Growth account with multiple locations shares the plan's 1,000 included campaign email sends. Additional email-send blocks can be added if your business needs more capacity.
Yes. Starter includes one review collection form and one website review widget per business location, so each location can collect and showcase its own customer reviews.
Starter may display small Local Reputation Tool branding on customer-facing review tools. Growth and Premium include the ability to remove this branding so the experience more closely matches your own business.
Premium adds advanced reputation automation, including AI-assisted and automatic review responses, custom response instructions that can better match your business's voice, sentiment and reputation insights, and AI search visibility. These tools are designed to reduce the amount of time you spend manually managing your online reputation.
The AI Review Assistant can help a customer turn their experience into a clear, natural review by guiding them through a few simple prompts and helping draft review text they can review and edit before posting.
Premium includes advanced email-sending options, including the ability to use a custom From address or connect a supported email provider. This can make review requests feel even more familiar and consistent with your business's existing customer communication.
SMS review requests are planned as an additional option for Premium customers. Email review requests are currently the primary automated request method.
Yes. If you'd rather not manage another dashboard, fully managed reputation services are also available. We can help set up and manage your reputation program for you. Contact us for availability and managed-service pricing.
Start your free 14-day trial, create your account, add your business, and connect the review sites you want to monitor. You can then create your review form, QR code, and website widget. Growth and Premium customers can also configure automated review-request campaigns and integrations.
Still Have a Question?
We're happy to help you decide which plan is right for your business.
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