Terms and Conditions

Last updated: July 26, 2026

Welcome to Local Reputation Tool. These Terms and Conditions (the "Terms") constitute a legal agreement between you and Web Design by Daniel Sanchez, operating the Local Reputation Tool service, and govern your access to and use of our review management platform, website, applications, communication tools, and related services (collectively, the "Services").

By creating an account, beginning a free trial, purchasing a subscription, or otherwise accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Services.

About Us

Local Reputation Tool is a service of Web Design by Daniel Sanchez, based in Porterville, California. To contact us, please email hello@localreputationtool.com.

The Local Reputation Tool name, logo, website, branding, and related marks are owned by Web Design by Daniel Sanchez or used with permission from applicable licensors.

Acceptance of Terms

By registering for or using the Services, you represent and warrant that:

You have read, understood, and agree to these Terms
You are at least 18 years old and legally capable of entering into a binding agreement
You have authority to enter into these Terms on behalf of yourself or the business or organization you represent
The registration and business information you provide is accurate, current, and complete
You will ensure that every person who accesses the Services through your account complies with these Terms

If you use the Services on behalf of a company or other organization, references to "you" and "your" include that organization and its authorized users.

We may update these Terms periodically. If changes are material, we may provide notice through the Services, on our website, or by email. Your continued use of the Services after revised Terms take effect constitutes your acceptance of the revised Terms.

Your Account

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account. You agree to use reasonable security practices, restrict access to authorized users, and promptly update account information when it changes.

You must notify us promptly at hello@localreputationtool.com if you become aware of suspected unauthorized access, compromised credentials, fraudulent activity, or another security incident involving your account.

You may not share an individual login among more users than your subscription permits. Each authorized user must use the Services only for your business and in accordance with these Terms.

We may suspend, restrict, or terminate access when reasonably necessary to protect the Services, recipients, third-party providers, or other users; investigate suspected abuse; comply with law; or enforce these Terms.

Free Trial

We may offer a 14-day free trial of the Services without requiring a credit card. Unless otherwise stated, the trial ends upon the earliest of:

The end of the stated trial period
The date you subscribe to a paid plan
The date you cancel the trial
The date we suspend or terminate the trial or account

All applicable provisions of these Terms apply during the free trial. When the trial ends, access may be suspended or limited unless you select a paid subscription.

We may modify, limit, or discontinue free trials, prevent repeated trial registrations, or refuse a trial where we reasonably suspect fraud, abuse, or an attempt to avoid payment.

Subscriptions, Fees, and Billing

Access to certain features requires a paid subscription. Current plan features, usage allowances, and subscription fees are displayed on our pricing page or in an applicable order or proposal.

Subscriptions are generally billed monthly in advance through Stripe or another authorized payment processor. By purchasing a subscription, you authorize us and our payment processor to charge your selected payment method for recurring subscription fees, applicable taxes, usage charges, add-ons, and other authorized amounts.

Your subscription will renew automatically at the end of each billing period unless you cancel before the renewal date. Payment is due on the applicable billing date. Failed or overdue payments may result in restricted features, suspension, or termination.

You are responsible for maintaining accurate billing information and paying all applicable federal, state, local, and other taxes, excluding taxes imposed on our net income.

We may change subscription fees, plan features, or usage allowances. When a change materially affects an existing paid subscription, we will provide reasonable advance notice. Unless otherwise stated, changes will apply beginning with a future billing period.

There are no long-term contracts unless separately agreed in writing. You may cancel your subscription through your account or by contacting us. Cancellation takes effect at the end of the current paid billing period. Except where required by law or expressly stated otherwise, fees are nonrefundable and we do not provide prorated refunds or credits for partial billing periods, unused features, or unused email allowances.

Plan Features and Usage Allowances

Features, account users, review widgets, communication methods, email allowances, integrations, and other limits vary by subscription plan. Your current plan details are displayed in your account, on our pricing page, or in your applicable order.

An email allowance refers to individual email messages processed through Local Reputation Tool's email delivery infrastructure. A review request and each follow-up email are separate email sends and may each count toward the allowance.

Messages sent through a connected Google, Microsoft, or other third-party mailbox may be subject to the third party's own sending limits, acceptable-use requirements, throttling, security controls, and account restrictions. We do not control or guarantee the limits or availability of a connected provider.

If your plan supports sending through a verified business domain using our delivery infrastructure, those messages may count toward your Local Reputation Tool email allowance.

You may not attempt to evade plan limits, create multiple accounts to avoid restrictions, manipulate usage records, or use the Services in a manner that unreasonably burdens our systems or providers. We may restrict excessive or abusive activity and may offer additional capacity for an additional fee.

Acceptable Use of the Services

You may use the Services only for lawful business purposes and in accordance with these Terms, our provider requirements, and applicable laws and regulations.

You agree not to use or permit anyone else to use the Services:

In a way that violates any applicable local, state, federal, national, or international law or regulation
To send spam, unsolicited bulk email, unauthorized advertisements, or unlawful communications
For cold-email campaigns or indiscriminate mass solicitation
Using purchased, rented, leased, borrowed, scraped, harvested, appended, shared, or otherwise improperly obtained contact lists
To contact a recipient after that recipient has withdrawn consent, unsubscribed, complained, or otherwise requested that communications stop, unless the recipient later provides valid consent or the communication is otherwise legally permitted
To send deceptive messages, misleading subject lines, false sender information, phishing messages, impersonation attempts, or fraudulent content
To conceal the identity of the business initiating a communication
To send review requests to individuals who have not had a genuine interaction or experience with the applicable business
To fabricate, purchase, sell, arrange, coordinate, or submit false reviews
To offer payment, discounts, gifts, free products, services, or other incentives in exchange for a positive review, a particular rating, revision of a review, or removal of a negative review
To recreate or attempt to recreate review gating outside the Services, including selectively requesting public reviews only from customers expected to provide favorable feedback
To hide a review from a website widget solely because the review is negative, critical, unfavorable, or has a low star rating
To use review widgets or moderation controls to create a false or materially misleading impression of overall customer sentiment
To pressure, threaten, harass, intimidate, or improperly influence a customer regarding a review
To violate the terms, policies, community guidelines, or technical requirements of Google, Facebook, Yelp, or another review or communications platform
To transmit viruses, malware, ransomware, spyware, harmful code, or content intended to damage or compromise systems or data
To gain or attempt to gain unauthorized access to an account, computer system, network, integration, or third-party service
To probe, scan, test, circumvent, disable, or interfere with security, authentication, rate limits, suppression lists, abuse controls, or platform safeguards
To copy, scrape, harvest, extract, or collect information from the Services except through features expressly provided for that purpose
To resell, sublicense, white-label, commercially exploit, or provide third-party access to the Services without our written authorization
To use the Services for unlawful, abusive, defamatory, discriminatory, deceptive, or fraudulent activity

We may investigate suspected violations, restrict sending, place recipients on suppression lists, remove content, require corrective action, suspend or terminate accounts, and cooperate with service providers or lawful governmental requests.

Email Communications and Recipient Consent

The Services allow you to send review requests, feedback requests, follow-up reminders, account-related messages, and other permitted communications. You are the sender or initiating party for communications sent to your customers through your account, even when Local Reputation Tool or a third-party provider supplies the delivery infrastructure.

Your responsibility: You must have an appropriate and legally sufficient basis for every message you send. An existing customer relationship does not, by itself, satisfy every consent requirement that may apply under law or an email provider's policies.

By using email or messaging features, you represent, warrant, and agree that:

Each recipient has affirmatively consented to receive the applicable type of non-transactional message from the identified business, except where consent is not required under applicable law and applicable provider policies
Consent was obtained directly by or on behalf of the business identified as the sender
The recipient was given clear information about who would contact them and the general nature of the communications
You will retain adequate records showing the date, source, method, scope, and wording of consent for as long as required by law and applicable provider policies
You will provide proof of consent promptly if requested by us, a communications provider, a regulator, or another authorized party
You will not send to purchased, rented, scraped, harvested, or third-party marketing lists
Sender names, email addresses, domains, reply-to addresses, and subject lines will be accurate, authorized, and non-deceptive
Each message will clearly identify the business responsible for initiating the communication
You will include an unsubscribe method, privacy-policy link, physical mailing address, or other disclosures whenever required by applicable law or provider policy
You will monitor and promptly honor unsubscribe, suppression, complaint, and consent-withdrawal requests
You will not send additional non-transactional messages to a recipient who has opted out unless the recipient later provides valid consent
You will comply with the CAN-SPAM Act and all other laws, regulations, industry standards, and provider policies applicable to your communications

You must honor opt-out and withdrawal requests within the shortest period required by applicable law or provider policy. You may not remove, bypass, alter, or interfere with unsubscribe mechanisms, suppression records, complaint controls, or required sender information.

You are responsible for classifying your messages correctly. A message is not necessarily transactional merely because it is sent to an existing customer or relates generally to a prior purchase. The message's primary purpose, content, context, applicable law, and provider policies determine which requirements apply.

We may automatically suppress delivery to recipients who unsubscribe, complain, bounce repeatedly, or are otherwise determined to present a deliverability, consent, abuse, or compliance risk. You may not circumvent a suppression decision.

You are solely responsible for the recipients you select, the content you send, your consent records, and your compliance obligations. We are not responsible for claims, fines, penalties, losses, account restrictions, or deliverability problems caused by your recipient lists, content, consent practices, or violation of applicable requirements.

SMS and Other Messaging

SMS or other mobile-messaging functionality may be offered in the future or on selected plans. You may not use an SMS feature until it is made available to and activated for your account.

When SMS or similar messaging becomes available, you must comply with all applicable laws and industry requirements, which may include the Telephone Consumer Protection Act, state mini-TCPA laws, carrier requirements, CTIA guidelines, registration requirements, quiet-hour restrictions, sender-identification rules, and opt-in and opt-out requirements.

You will be required to obtain and retain any required prior express written consent before sending automated marketing or promotional text messages. Consent to receive email does not automatically constitute consent to receive SMS, and consent to receive messages from one business does not automatically authorize messages from another business.

Additional SMS terms, fees, limits, registration procedures, and consent requirements may apply before SMS functionality is activated.

Reviews, Feedback, and Website Widgets

Local Reputation Tool is designed to support fair and authentic review collection. The Services do not provide review-gating functionality and do not direct customers to different review destinations based on whether their feedback is positive or negative.

You must send review requests using neutral criteria, such as completion of a purchase, appointment, or service. You may not selectively request public reviews only from customers you expect to provide favorable feedback.

You may not use the Services to fabricate, purchase, sell, arrange, coordinate, or submit false or misleading reviews. You may not offer payment, discounts, gifts, free products, services, or other incentives in exchange for a positive review, a particular rating, revision of a review, or removal of a negative review.

The Services may allow you to display reviews from third-party review platforms through widgets embedded on your website. Hiding a review from a website widget does not delete, edit, suppress, or otherwise affect the original review on Google, Facebook, Yelp, or any other third-party review platform.

You agree to hide a review from a website widget only for a legitimate moderation reason, such as:

Obscene, vulgar, threatening, harassing, hateful, or abusive language
Spam, advertisements, solicitations, or irrelevant content
Personal, confidential, sensitive, or identifying information
Duplicate, corrupted, or incorrectly imported content
Content unrelated to an actual customer experience with your business
Content that violates applicable law or the original review platform's policies

You may not hide a review from a website widget solely because it has a low star rating, contains criticism, expresses dissatisfaction, or otherwise reflects unfavorably on your business.

You may not use widget-display or moderation features to create a false or materially misleading impression of overall customer sentiment. For example, you may not represent that a widget displays all reviews, a complete review history, or an unfiltered selection if reviews have been omitted.

Where reviews are selected, filtered, or excluded from a widget, you are responsible for ensuring that any descriptions or claims you make about the displayed reviews are truthful and not misleading.

We may investigate suspected misuse of widget moderation features and may restrict widget access, require corrective action, suspend an account, or terminate the Services when we reasonably believe reviews are being hidden improperly.

You are responsible for complying with the current terms, content policies, branding requirements, and technical rules of each third-party review platform. Review-platform integrations and widgets may change or become unavailable if a third party modifies its policies, access, or services.

Artificial Intelligence Features

The Services may include artificial-intelligence-assisted features, including suggested or automated review responses, summaries, analysis, prompts, and generated text.

AI-generated output may be inaccurate, incomplete, inappropriate, repetitive, or unsuitable for a particular situation. You are responsible for reviewing and approving AI-generated content before publication whenever review or approval functionality is available.

If you enable automatic posting or automated responses, you authorize the Services to publish generated content according to your selected settings. You remain responsible for the published content and should monitor automated activity regularly.

You must not use AI features to generate deceptive statements, fake reviews, unlawful content, misleading claims, discriminatory material, impersonations, or content that violates third-party rights or platform policies.

We do not guarantee that AI-generated responses will accurately reflect your intended tone, satisfy every platform requirement, or be appropriate for every customer interaction.

Your Data and Customer Data

When using the Services, you may upload, enter, import, synchronize, connect, or otherwise provide information about your business, authorized users, and customers, including names, email addresses, phone numbers, transaction information, communication preferences, review information, and related records ("Customer Data").

As between you and us, you retain your rights in Customer Data. You grant us and our service providers a limited, non-exclusive license to host, copy, transmit, process, display, modify, and otherwise use Customer Data as reasonably necessary to provide, secure, support, maintain, and improve the Services and fulfill your instructions.

We will not sell Customer Data or independently use your customer contact information to market Local Reputation Tool directly to your customers.

You represent, warrant, and agree that:

You have the right and authority to provide Customer Data to us
Your collection, use, disclosure, and transfer of Customer Data complies with applicable law and your own privacy notices and agreements
You have provided all notices and obtained all permissions or consents required for our processing of Customer Data on your behalf
Customer Data is not obtained from purchased, rented, scraped, harvested, or otherwise prohibited sources
Your instructions will not cause us or our service providers to violate applicable law, contractual obligations, or provider policies
You will respond appropriately to privacy, access, correction, deletion, consent-withdrawal, and other requests from your customers

For Customer Data that we process on your behalf, you generally determine the purposes for which the data is submitted and used. Where applicable, you act as the business, controller, or equivalent responsible party, and we act as a service provider, processor, or equivalent party subject to our contractual obligations.

We may use third-party providers to process Customer Data, including providers of platform infrastructure, email delivery, payment processing, analytics, hosting, security, review management, and integrations. Current categories and examples are described in our Privacy Policy.

You are responsible for maintaining any backup copies you require. Although we use reasonable safeguards and backup procedures, we do not guarantee that Customer Data will never be lost, corrupted, delayed, or unavailable.

Privacy

Our collection and processing of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for maintaining a privacy policy and other notices appropriate to your own business and use of the Services. Your notices must accurately explain your collection and use of customer information, including your use of service providers such as Local Reputation Tool where required.

If we receive a privacy request concerning Customer Data that we process solely on your behalf, we may direct the requester to you or provide reasonable assistance in accordance with applicable law and our agreement with you.

Intellectual Property

The Services, including their software, structure, design, interfaces, workflows, text, graphics, logos, branding, documentation, and other content, are owned by Web Design by Daniel Sanchez, our licensors, or applicable third parties and are protected by intellectual-property laws.

Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services for your internal business purposes during your active subscription.

You retain ownership of content that you lawfully provide. By submitting content, you grant us and our service providers the rights reasonably necessary to store, process, transmit, format, display, and use that content to provide the Services.

You may not, except where applicable law expressly permits:

Copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Services
Reverse engineer, decompile, disassemble, decode, or attempt to obtain source code
Remove or alter proprietary notices, branding, attribution, or technical protections
Use the Services to build or train a competing product or service
Use our names, logos, trademarks, or branding without authorization

Third-Party Services and Integrations

The Services may integrate with or depend upon third-party platforms and providers, including review sites, Google, Microsoft, social-media platforms, email providers, Twilio SendGrid, EmbedMyReviews, Stripe, analytics providers, and infrastructure providers.

Your use of a third-party service is governed by that provider's own terms, policies, limits, and privacy practices. You are responsible for maintaining valid accounts, permissions, credentials, domain records, and authorizations required for connected services.

We do not control and are not responsible for the availability, security, accuracy, content, data practices, sending limits, deliverability, policy decisions, suspensions, or technical performance of third-party services.

Integrations and features may be modified, limited, interrupted, or discontinued if a third-party provider changes or discontinues access, imposes new requirements, suspends an account, or experiences an outage.

Service Availability and Changes

We may modify, update, add, remove, suspend, or discontinue features of the Services. We may perform maintenance that temporarily limits access and may use third-party infrastructure whose availability we do not control.

We do not guarantee uninterrupted access, continuous availability of any integration, preservation of every feature, or compatibility with every device, browser, platform, or third-party service.

We may impose reasonable technical limits, sending restrictions, security controls, or usage restrictions to protect deliverability, system performance, recipients, third-party services, and other users.

Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, error-free, completely secure, compatible with every third-party service, or free from harmful components. We do not guarantee message delivery, inbox placement, open rates, response rates, review volume, review ratings, search rankings, revenue, customer acquisition, or any other business result.

Reviews, ratings, search results, third-party platform content, AI-generated output, and communication results may be influenced by factors outside our control.

Limitation of Liability

To the fullest extent permitted by applicable law, Web Design by Daniel Sanchez, Local Reputation Tool, and their owners, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business opportunities, goodwill, or reputation, arising from or related to the Services.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the total subscription fees you paid directly to us during the three months immediately preceding the event giving rise to the claim.

The limitations in this section apply regardless of the legal theory asserted and even if a party was advised that damages were possible.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Indemnification

You agree to defend, indemnify, and hold harmless Web Design by Daniel Sanchez, Local Reputation Tool, and their respective owners, employees, contractors, licensors, service providers, and agents from claims, demands, proceedings, liabilities, damages, penalties, fines, judgments, settlements, costs, and reasonable legal fees arising out of or relating to:

Your access to or use of the Services
Your breach of these Terms
Your violation of applicable law, regulation, provider policy, or third-party rights
Your Customer Data, recipient lists, message content, review requests, or automated responses
Your failure to obtain, document, or honor required consent
Your use of purchased, rented, scraped, harvested, or otherwise prohibited contact information
Your failure to identify the sender accurately or provide required opt-out information
Your failure to honor an unsubscribe, suppression, complaint, or consent-withdrawal request
Your use of the Services for spam, deceptive messaging, selective review solicitation, fake reviews, prohibited incentives, improper widget moderation, misleading review presentation, or review-platform manipulation

We reserve the right to assume control of the defense of a matter subject to indemnification, at your expense, and you agree to cooperate reasonably with that defense.

Suspension and Termination

You may cancel your subscription at any time as described in the billing section.

We may immediately suspend, restrict, or terminate your account or sending privileges if:

You violate these Terms or an applicable provider policy
Your account generates excessive bounces, spam complaints, unsubscribe problems, or other deliverability risks
We reasonably suspect spam, fraud, abuse, deceptive activity, unauthorized access, or unlawful conduct
You fail to provide requested evidence of recipient consent or lawful list acquisition
Your use threatens recipients, platform security, deliverability, our reputation, or a third-party provider relationship
A payment is overdue or reversed
Suspension or termination is required by law, court order, governmental request, or a third-party provider

Where appropriate, we may provide notice and an opportunity to correct a violation. We are not required to provide advance notice where immediate action is reasonably necessary to prevent harm, comply with an obligation, or address suspected abuse.

Upon termination, your right to use the Services ends. We may delete or restrict access to Customer Data after a reasonable period, subject to legal, contractual, backup, security, suppression, fraud-prevention, and recordkeeping requirements.

Provisions that by their nature should survive termination will remain effective, including payment obligations, ownership provisions, disclaimers, limitations of liability, indemnification, dispute provisions, and restrictions concerning Customer Data and recipient consent.

Electronic Communications

You agree that we may provide agreements, disclosures, notices, invoices, account messages, and other communications electronically, including by email, through your account, or by posting them on our website.

You are responsible for maintaining a current email address and monitoring communications associated with your account.

Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve a dispute by providing written notice describing the issue and allowing at least 30 days for discussion, unless immediate action is required to protect legal rights or prevent harm.

Unless applicable law requires otherwise, any legal proceeding arising out of or relating to these Terms or the Services must be brought exclusively in the state or federal courts having jurisdiction in Tulare County, California, and each party consents to the personal jurisdiction and venue of those courts.

General Provisions

Entire agreement. These Terms, our Privacy Policy, applicable order forms, and any additional terms expressly incorporated by reference constitute the entire agreement regarding the Services and supersede prior discussions concerning the same subject matter.

Order of precedence. If an executed written agreement expressly conflicts with these Terms, the executed written agreement controls to the extent of the conflict.

Severability. If a provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective.

Waiver. Failure to enforce a provision is not a waiver of that provision or any other right.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or transfer of the Services.

No third-party beneficiaries. Except as expressly stated, these Terms do not create rights for any third party.

Force majeure. We are not liable for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, utility failures, internet or telecommunications outages, labor disputes, governmental actions, cyberattacks, third-party platform failures, or provider interruptions.

Contact Us

If you have questions about these Terms, wish to report abuse, or need to provide a legal or compliance notice, please contact us:

Local Reputation Tool
A service of Web Design by Daniel Sanchez
Porterville, California
hello@localreputationtool.com